Ticket System Pro

TMD is an Official Partner of OpenCart

View Profile: TMD OpenCart Extensions India

Overview Of OpenCart Ticket System Pro Module

TMD Ticket System Pro allows you to provide complete customer care service and excellent support attendance. It allows every customer to submit support requests in the most suitable manner.

This extension enables customer support to receive, process, and respond to service requests without any hassle and it tracks pre and post-sale support inquiries. So here you can create multiple departments to effectively manage inquiries. Its email management system makes this module more effective.

It is connected with notification emails that update both customers and admin. Also, the admin can design an email template from the admin setting.

This module is important for all eCommerce store owners and admin, with the help of this extension, customers can generate tickets for the store and the store owner can easily manage those tickets.

This ticket system pro module has all the capabilities that a professional ticket system needs to have.

What Does This Module For You

• Improve customer relations and build customer loyalty.
• Creates an advanced customer support management system.
• Create multiple departments to manage tickets.
• View & reply to customer tickets from the admin panel.
• Send & receive email notifications.

Ticket Alerts

You notified with every newly generated ticket. Email notifications come when a ticket is updated or generated. The administrator can design the email template which they prefer.

This ticket system pro also has shortcuts for information of customer and link that you want to show in the email.

Custom Features

• This module is fully customizable. Admin can make multiple changes from the admin panel like
  
• change font colors, heading background, button. Background color, button text color, and many more options available.

- Customize Images Size

Images size can change from admin panel like. 

Category image, category detail page image, video detail view image.

- Custom CSS

if you are using any custom theme in your OpenCart store according to the theme you can set CSS code from the admin panel. Because sometimes we want to change little changes and we do these changes in our core file But with this extension no need to change any core file, You can add CSS code in the admin panel. 

- Change Text

Changed any text of the module on the front side of your store. Because content change options are available in the admin panel.

- Knowledge-base Module

In this module, we added advance feature that is knowledge. This knowledge option is category base with this you can separate it from the category.   

Core Features

     - Agent Features.

• - Rich of features present in this module.
• - Fully customize the module.
• - Guest Tickets: no need to be a registered customer to open new tickets!
• - Email notifications when a ticket is updated.
• - Separate assignment: each ticket can be assigned to a different purpose to avoid confusion.
• - From the left block, users can see their latest tickets.
• - Search bar to search for tickets if one has many.
• - File attachments.
• - Customer and admin can send and receive images along with tickets.
• - Filter options are available with this you can find tickets easily.
• - Easily manage ticket system with help of creating diffident department.
• - Manage tickets from the admin panel.
• - Create support departments and assign admin users to them.
• - Latest article describe module features, That Increase sale of your store.
• - Closed ticket can delete from admin that helps you to manage your Store.
• - Support multi-language.
• - Support multi-store.
• - No core file overwrite.
• - Easy to install & manage.
• - Ocmod/Vqmod both available.

- After the purchase of the module, we do not want you to face any issue because customer sanctification is our first priority for that we generate documentation with steps these steps clear the problem of installation. Open link of documentation

Recommendation

The module works with all versions of OpenCart 2.x.x.x, 3.x.x.x, default theme, Journal theme v2, journal theme v3, and maximum all custom themes are compatible.

Support

For 30 days after your purchase, you can enjoy technical and feature support and this  Support is if You face any issue During Installation or any Custom theme.