Ticket System Pro

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Ticket System Pro

Tmd Ticket System Pro allows you to provide a complete customer care service and excellent support attendance. It allows every customer to submit support requests in the most suitable manner. This Extension enables customer support to receive, process, and respond to service requests, beasuse this module track pre and post sale support inquiries. So here you can Create multiple departments to effectively manage inquiries its Email Management System Make this Module More Effective. Notification Email will update both Customer and Admin. Admin can Design Email Template from Admin settingThis module is the best module for the ECommerce store Owners and admin. With the help of this extension customers can generate tickets for the store and the store owner can easily manage those tickets.

Installation of Ticket System Pro 4.x.x

- Step 1: Zip Folder
  Step 2
  Go To Admin Panel > Extensions > Installer > Click Blue Button
  Step 3: Upload TMD support Theme Zip
  Step 4: After zip Upload Click Green Install Button
  Step 5: Show Message (Success: The extension has been installed!)
  Step 5
  Go To Admin Panel > Extensions > Extensions > Select Module > Click Green Install Button
  First Generate Key then Enable Status and Then Save It
  Step 6: show menus
  Step 7: Ticket Status Menu > Click Add New Button
  
  Step 8: Setting Menu > General Tab Setting
  Email Template Setting Tab
  Shortcut Popup
  Layout tab setting
  Select Blue Color
  Custom Field Tab
  Langugae Tab
  Product Video Tab
  SEO Tab
  Step 9: Department Menu > Click Add New Button
  General Tab
  Data Tab
  Department List
  Step 10: Agent Menu > Click Add New Button
  Add Agent
  Agent List
  Step 11: Knowledge Categories Menu > Click Add New Button
  General Tab
  Data Tab
  SEO Tab
  Step 12: Knowledge Menu > Click Add New Button
  General Tab
  Data Tab
  SEO Tab
  Step 13: Video Categories Menu > Click Add New Button
  General Tab
  Data Tab
  SEO Tab
  Step 14: Video Menu > Click Add New Button
  General Tab > add url click get data button then show data
  Data Tab
  Desgin Tab
  Step 15: Go To Admin Panel > Extensions > Extension > Select Module > Click On Green Install Button
  Click On Blue Edit Button
  
  Step 15: Desgin > Layout > Add New Layout
  Step 16: Front Menu > Support , Agent
  Support Dashboard Page
  Support Dashboard Page > Video
  Support Dashboard Page > knowledges
  Click Login
  Please Login
  Create New Ticket
  
  Step 17: Go To Admin Panel > Supprt Form > Ticket > click View Button
  View Page > Reply support selct status and click send button
  
  Step 18: Click My Ticket
  Step 19: Click on agent login
  
  Agent Ticket List Page > Click View Button

Installation of Ticket System Pro Module 3.x.x

- Step 1: Zip Folder
  
  Step 2: Go To admin Panel > Extensions > installer > Click on upload Button
  
  Step 3: Upload Ticket System Pro module Zip
  
  Step 4: After Zip Upload Success
  
  Step 5
  
  Go To admin Panel > Extension > Modifications > Click On Refresh Button
  
  Step 6
  
  Go To admin Panel > Extensions > Extensions > Select Module > Click on Tmd Support Module Green Install Button Then Sql Update
  
  Step 7
  
  Go To admin Panel > System > Users > User Groups > Click On Select All Button and Then Save
  
  Step 8: Support Forum All Menus
  
  Step 9
  
  Support Forum > Ticket Status Menu > Click On Add New Button
  
  Click On General Tab > Add Status Name
  
  Click On Data Tab > Add Sort Order, Select Color, select Status and Click Save Button
  
  Ticket Status List
  
  Step 10: Support Forum > Setting Tab
  
  Email Template Setting Tab
  
  Shortcut Popup
  
  Layout Settings Tab
  
  Custom Css Tab
  
  Custom Field Tab
  
  Language Tab
  
  Step 11: Support Forum > Department Menu > Click On Add New Buttonn
  
  General Tab
  
  Data Tab
  
  Department List
  
  Step 12: Support Forum > Agent Menu > Click On Add New Button
  
  Add Agent
  
  Agent List
  
  Step 13
  
  Support Forum > Knowledge > Knowledge Categories Menu > Click On add New Button
  
  General Tab
  
  Data Tab Save It
  
  Knowledge Categories List
  
  Step 14
  
  Support Forum > Knowledge > Knowledge Menu> Click On Add New Button
  
  General Tab
  
  Data Tab
  
  SEO Tab
  
  Design Tab and then save it
  
  Knowledge List
  
  Step 15
  
  Go To Admin Panel > System > Setting > Click On Option Tab > Add Product Video Key and Save It
  
  Step 16
  
  Support Forum > Video > Video Categories Menu > Click On Add New Button
  
  General Tab
  
  Data Tab and then save it
  
  Video Categories List
  
  step 17
  
  Support Forum > Video > Video Menu> Click On Add New Button
  
  Data Tab > add Video Url and Click on Getdata Button
  
  General Tab > Add Meta Tag Title and Then Click On Save Button
  
  Video SEO and then save it
  
  Video List
  
  Video Filter
  
  step 18
  
  Go To Admin Panel > Extensions > Extension > Select Module > Click On Green Install Button
  
  Go To Admin Panel > Extensions > Extension > Select Module > Click On Blue Edit Button
  
  After Click Install Click On Blue Edit Button and Enabled module then save it
  
  step 19
  
  Go To Admin Panel > Desgin > Layout > Click On Add New Button
  
  Add Support New layout Select Column Left Position and save it
  
  Step 20: Front Side Showing Support and agent Menu > Click On Support Menu
  
  Support Dashboard Page
  
  Support Dashboard Page > Video
  
  Support Dashboard Page > knowledges
  
  Click Login
  
  Please Login
  
  Step 21: Click Login
  
  please Login
  
  Step 22: Create New Ticket
  
  Created Successfully
  
  Step 23: Go To Admin Panel > Supprt Form > Ticket > click View Button
  
  View Page > Reply support selct status and click send button
  
  Step 24: Click My Ticket
  
  Step 25: Click on agent login
  
  Agent Login Page
  
  Agent Ticket List Page > Click View Button
  
  View Page

Installation of Ticket System Pro Module 2.3.x

- Step 1: Zip Extract
  
  Step 2: Two Folder
  
  Step 3
  
  Upload these folder by ftp correct location for example (admin to admin , catalog to catalog , system to system) (no core file effect)
  
  Step 4
  
  Go To admin Panel > Extension > Extension Installer > Click On Upload Button
  
  Step 5: Upload Ticket System Pro XML File
  
  Step 6
  
  Go To admin Panel > Extension > Modifications > Click On Refresh Button
  
  Step 7
  
  Go To admin Panel > Extensions > Extensions > Select Module and click on Tmd Support Module Green Button Then Sql Update
  
  Step 8
  
  Go To admin Panel > System > Users > User Groups > Click On Select All Button and Then Save
  
  Step 9: Support Forum All Menus
  
  Step 10
  
  Support Forum > Ticket Status > Click On Add New Button
  
  Click On General Tab > Add Name,Description
  
  Click On Data Tab > Add Sort Order, Select Color, select Status and Click Save Button
  
  Ticket Status List
  
  Step 11: Support Forum > Setting Tab
  
  Email Template Setting Tab
  
  Shortcut Popup
  
  Custom Field Tab
  
  Layout Settings Tab
  
  Custom Css Tab
  
  Language Tab
  
  Step 12: Support Forum > Department Menu > Click On Add New Button
  
  General Tab
  
  Data Tab
  
  Department List
  
  Step 13: Support Forum > Agent Menu > Click On Add New Button
  
  Add Agent
  
  Agent List
  
  Step 14
  
  Support Forum > Knowledge > Knowledge Categories Menu > Click On add New Button
  
  General Tab
  
  Data Tab Save It
  
  Knowledge Categories List
  
  Step 15
  
  Support Forum > Knowledge > Knowledge Menu> Click On Add New Button
  
  General Tab
  
  Data Tab
  
  SEO Tab
  
  Design Tab and then save it
  
  Knowledge List
  
  Step 16
  
  Go To Admin Panel > System > Setting > Click On Option Tab > Add Product Video Key and Save It
  
  Step 17
  
  Support Forum > Video > Video Categories > Click On Add New Button
  
  General Tab
  
  Data Tab and then save it
  
  Video Categories List
  
  step 18
  
  Support Forum > Video > Video Menu> Click On Add New Button
  
  Data Tab > add Video Url and Click on Getdata Button
  
  General Tab > Add Meta Tag Title and Then Click On Save Button
  
  Video SEO and then save it
  
  Video List
  
  Video Filter
  
  step 19
  
  Go To Admin Panel > Extensions > Extension > Select Module > Click On Green Install Button
  
  Go To Admin Panel > Extensions > Extension > Select Module > Click On Blue Edit Button
  
  After Click Install Click On Blue Edit Button and Enabled module then save it
  
  step 20
  
  Go To Admin Panel > Desgin > Layout > Click On Add New Button
  
  Add Support New layout Select Column Left Position and save it
  
  Step 21: Front Side Showing Support and agent Menu > Click On Support Menu
  
  Support Dashboard Page
  
  Support Dashboard Page > Video
  
  Support Dashboard Page > knowledges
  
  Step 22: Click Login
  
  please Login
  
  Step 23: Create New Ticket
  
  Created Successfully
  
  Step 24: Go To Admin Panel > Supprt Form > Ticket > click View Button
  
  View Page > Reply support selct status and click send button
  
  Step 25: Click My Ticket
  
  Step 26: Click on agent login
  
  Agent Login Page
  
  Agent Ticket List Page > Click View Button
  
  View Page

Installation of Ticket System Pro Module 2.x.x_2.2.x

- Step 1: Zip Extract
  
  Step 2: Two Folder
  
  Step 3
  
  Upload these folder by ftp correct location for example (admin to admin , catalog to catalog , system to system) (no core file effect)
  
  Step4
  
  Go To admin Panel > Extension > Extension Installer > Click On Upload Button
  
  Step 5: Upload Ticket System Pro XML File
  
  Step 6
  
  Go To admin Panel > Extension > Modifications > Click On Refresh Button
  
  Step 7
  
  Go To admin Panel > Extensions > Extensions > Select Module and click on Tmd Support Module Green Button Then Sql Update
  
  Step 8
  
  Go To admin Panel > System > Users > User Groups > Click On Select All Button and Then Save
  
  Step 9: Support Forum All Menus
  
  Step 10
  
  Support Forum > Ticket Status > Click On Add New Button
  
  Click On General Tab > Add Name,Description
  
  Click On Data Tab > Add Sort Order, Select Color, select Status and Click Save Button
  
  Ticket Status List
  
  Step 11: Support Forum > Setting Tab
  
  Email Template Setting Tab
  
  Shortcut Popup
  
  Custom Field Tab
  
  Layout Settings Tab
  
  Custom Css Tab
  
  Language Tab
  
  Step 12: Support Forum > Department Menu > Click On Add New Button
  
  General Tab
  
  Data Tab
  
  Department List
  
  Step 13: Support Forum > Agent Menu > Click On Add New Button
  
  Add Agent
  
  Agent List
  
  Step 14
  
  Support Forum > Knowledge > Knowledge Categories Menu > Click On add New Button
  
  General Tab
  
  Data Tab Save It
  
  Knowledge Categories List
  
  Step 15
  
  Support Forum > Knowledge > Knowledge Menu> Click On Add New Button
  
  General Tab
  
  Data Tab
  
  SEO Tab
  
  Design Tab and then save it
  
  Knowledge List
  
  Step 16
  
  Go To Admin Panel > System > Setting > Click On Option Tab > Add Product Video Key and Save It
  
  Step 17
  
  Support Forum > Video > Video Categories > Click On Add New Button
  
  General Tab
  
  Data Tab and then save it
  
  Video Categories List
  
  step 18
  
  Support Forum > Video > Video Menu> Click On Add New Button
  
  Data Tab > add Video Url and Click on Getdata Button
  
  General Tab > Add Meta Tag Title and Then Click On Save Button
  
  Video SEO and then save it
  
  Video List
  
  Video Filter
  
  step 19
  
  Go To Admin Panel > Extensions > Extension > Select Module > Click On Green Install Button
  
  After Click Install Click On Blue Edit Button and Enabled module then save it
  
  step 20
  
  Go To Admin Panel > Desgin > Layout > Click On Add New Button
  
  Add Support New layout Select Column Left Position and save it
  
  Step 21: Front Side Showing Support and agent Menu > Click On Support Menu
  
  Support Dashboard Page
  
  Support Dashboard Page > Video
  
  Support Dashboard Page > knowledges
  
  Step 22: Click Login
  
  please Login
  
  Step 23: Create New Ticket
  
  Created Successfully
  
  Step 24: Go To Admin Panel > Supprt Form > Ticket > click View Button
  
  View Page > Reply support selct status and click send button
  
  Step 25: Click My Ticket
  
  Step 26: Click on agent login
  
  Agent Login Page
  
  Agent Ticket List Page > Click View Button
  
  View Page

Installation of Ticket System Pro 1.5.x

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