Ticket System Pro
  • Tmd Ticket System Pro allows you to provide a complete customer care service and excellent support attendance. It allows every customer to submit support requests in the most suitable manner. This Extension enables customer support to receive, process, and respond to service requests, beasuse this module track pre and post sale support inquiries. So here you can Create multiple departments to effectively manage inquiries its Email Management System Make this Module More Effective. Notification Email will update both Customer and Admin. Admin can Design Email Template from Admin settingThis module is the best module for the ECommerce store Owners and admin. With the help of this extension customers can generate tickets for the store and the store owner can easily manage those tickets.

Installation of Ticket System Pro 1.5.x

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Installation of Ticket System Pro Module 2.x.x_2.2.x

    • Step 1: Zip Extract
      Step 2: One Folder
      Step 3:
      Upload these folder by ftp correct location for example (admin to admin , catalog to catalog , system to system) (no core file effect)
      Step 4:
      Go To admin Panel > Extension > Modifications > Click On Refresh Button
      Step 5:
      Go To admin Panel > System > Users > User Groups > Click On Select All Button and Then Save
      Step 6:
      Go To admin Panel > Extensions > Modules > click on Tmd Support Module Green Button
      Step 7: Support Forum All Menus
      Step 8
      Support Forum > Ticket Status > Click On Add New Button
      Click On General Tab > Add Name,Description
      Click On Data Tab > Add Sort Order, Select Color, select Status and Click Save Button
      Ticket Status List
      Step 9: Support Forum > Setting
      Click On Email Template Setting > Add Emails And Click Shortcut Button
      Shortcut Popup
      Add Custom Field
      Layout Settings
      Add CSS
      Add Language and then save it
      Step 10:
      Support Forum > Department > Click On Add New Button
      General Tab
      Data Tab
      Department List
      Step 11:
      Support Forum > Knowledge > Knowledge Categories > Click On add New Button
      General Tab
      Data Tab Save It
      Knowledge Categories List
      Step 12
      Support Forum > Knowledge > Knowledge > Click On Add New Button
      General Tab
      Data Tab
      SEO Tab
      Design Tab and then save it
      Knowledge List
      Knowledge Filter
      step 13
      Go To Admin Panel > System > Setting > Click On Option Tab > Add Product Video Key and Save It
      step 14
      Support Forum > Video > Video Categories > Click On Add New Button
      General Tab
      General Tab > Add Meta Tag Title and Then Click On Save Button
      Video List
      Video Filter
      Step 15
      Go To Admin Panel > Extensions > Extension > Select Module > Click On Blue Edit Button

      Step 16
      Go To Admin Panel > Desgin > Layout > Click On Add New Button
      Step 17: Click Support
      Support Dashboard Page
      Support Dashboard Page > Video
      Support Dashboard Page > knowledges
      Click Login
      please Login
      Create New Ticket
      Created Successfully

      Go To Admin Panel > Supprt Form > Ticket > click View Button
      View Page > Reply support selct status and click send button


      Click My Ticket


      Click Support Dashboard
      Video Page
      Video Detail page
      Video popup
      Knowledge page
      Knowledge Detail
      Video Search page
      Knowledge Search page

Installation of Ticket System Pro Module 2.3.x_3.x.x

    • Step 1: Zip Extract
      Step 2: One Folder
      Step 3:
      Upload these folder by ftp correct location for example (admin to admin , catalog to catalog , system to system) (no core file effect)
      Step 4:
      Go To admin Panel > Extension > Modifications > Click On Refresh Button
      Step 5:
      Go To admin Panel > Extensions > Extensions > Select Module and click on Tmd Support Module Green Button
      Step 6:
      Go To admin Panel > System > Users > User Groups > Click On Select All Button and Then Save
      Step 7: Support Forum All Menus
      Step 8: Support Forum > Ticket Status > Click On Add New Button
      Click On General Tab > Add Name,Description
      Click On Data Tab > Add Sort Order, Select Color, select Status and Click Save Button
      Ticket Status List
      Step 9: Support Forum > Setting
      Click On Email Template Setting > Add Emails And Click Shortcut Button
      Shortcut Popup
      Add Custom Field
      Layout Settings
      Add CSS
      Add Language
      Step 10: Support Forum > Department > Click On Add New Button
      General Tab
      Data Tab
      Department List
      Step 11
      Support Forum > Knowledge > Knowledge Categories > Click On add New Button
      General Tab
      Data Tab Save It
      Knowledge Categories List
      Step 12
      Support Forum > Knowledge > Knowledge > Click On Add New Button
      General Tab
      Data Tab
      SEO Tab
      Design Tab and then save it
      Knowledge List
      Step 13
      Go To Admin Panel > System > Setting > Click On Option Tab > Add Product Video Key and Save It
      Step 14
      Support Forum > Video > Video Categories > Click On Add New Button
      General Tab
      Data Tab and then save it
      Video Categories List
      step 15
      Support Forum > Video > Video > Click On Add New Button
      Data Tab > add Video Url and Click on Getdata Button
      General Tab > Add Meta Tag Title and Then Click On Save Button
      Video SEO and then save it
      Video List
      Video Filter
      step 16
      Go To Admin Panel > Extensions > Extension > Select Module > Click On Green Install Button
      Go To Admin Panel > Extensions > Extension > Select Module > Click On Blue Edit Button

      step 17
      Go To Admin Panel > Desgin > Layout > Click On Add New Button
      Add Support New layout Select Column Left Position and save it
      Add videocategory New layout Select Column Left Position and save it
      Step 17: Click Support
      Support Dashboard Page
      Support Dashboard Page > Video
      Support Dashboard Page > knowledges
      Click Login
      Please Login
      Create New Ticket
      Created Successfully

      Step 18
      Go To Admin Panel > Supprt Form > Ticket > click View Button
      View Page > Reply support selct status and click send button

      Click My Ticket
      Click On Add Button


      Click Support Dashboard
      Video Page
      Video Detail page
      Video popup
      Knowledge page
      Knowledge Detail
      Video Search page
      Knowledge Search page

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