Live Chat

  • $99.00 $94.05
  2782
 

Compatiabilty

Supported OC Versions 3.0.3.6 , 3.0.3.2 , 3.0.3.1 , 3.0.3.0 , 3.0.2.0 , 3.0.1.3 (Beta) , 3.0.1.2 , 3.0.1.1 , 3.0.0.0 , 3.0.3.7 2.3.0.2 , 2.3.0.1 , 2.3.0.0
VQMOD Required No

License details

License type Yes
Support yes
Update yes

TMD is an Offical Partner of OpenCart

View Profile: TMD OpenCart Extensions India



Overview Of TMD OpenCart Live Chat Extension

The most advanced live chat module increases better sales and better customer satisfaction. With this module, you will be able to have better conversations with visitors, so you can offer visitors for help that they need.

Because live chat support means your visitors can access you more easily by choosing their department. In most cases, customers always want who can immediately resolve their confusion during online shopping. This module will help increase sales and customer satisfaction.

This module reduces the admin workload of communication with visitors. Because admin will create an agent account with the department as per need.


opencart live chat module-chat window on website

Create Multiple Departments 


To serve customers with different-different-inquiries and problems. Admin can add multiple departments in the OpenCart live chat module. Add the agents according to their service department.

In the chatbox, visitors will see the entire list of departments. They can choose one of the departments. The agent will have a dashboard and can see the visitors who are looking for support in that department.

Admin can inactive the entire department by changing its status to disable.


department list in opencart live chat module

Adding Agents In Departments


Existing website users may be converted to agents with this OpenCart live chat extension. This implies that people that work in the admin section, such as editors, managers, and support staff, may simply appoint agents by admin.

Assign agents to one or more departments based on their responsibilities. The impending chat signal from visitors will be received by these agents on their live chat account dashboard.

On the agent list page, the admin will find a list of all the agents. Agent name, email, department, sort order, status, and action – delete and modify – are all visible to the administrator.

Note: Admin can change between enabling and disabling an agent's account. The disabled agent is unable to use the live chat.


Adding-agent-into department for the live chat

Each Agent Has Their Own Dashboard 


With the account username and password provided by the administrator, an agent can access their account. The agent can view all of the visitors who have requested a conversation on the chat support page.

The agent might accept the visitor's chat request and begin conversing with him or her. They can send each other files, links, and emoticons. The admin may see all of the chat conversations and join at any moment.

A prior guest chat list is available in the OpenCart live chat extension for admin. Admin has the ability to update agent profile information and password anytime.


Agent's live chat dashboard to monitor and asnwer the visitor

Admin Can Read Conversations Between Agents And Visitors


The administrator sees a list of visitors who have requested a conversation or are currently chatting with agents. Admin may monitor the dialogue between agents and visitors by clicking on the visitor's name, which will open a new window with all of the chat selected visitors.

The live conversation will be updated whenever there is a new message sent either by the agent or visitor.

Admin can join the chat and begin immediately responding to the visitor. Even, an agent is conversing with the guest.


All the chat going on between agent and visitors can be monitor by admin

Chat In Real-Time Using OpenCart Live Chat Module


The chat window is located in the bottom left corner of the page. Visitors can open this chat window, choose a department, and begin a conversation.

The page displays all of the requested visitor chats as well as the identity of the agent who is conversing with the visitor. Both the visitor and the agent have the ability to upload files and videos into the message. From the website admin, an agent may communicate with visitors.

This is one of the greatest features for ensuring that every visitor receives a response.



Customer Default Message Offline


There is an option to write the message for visitors when all the agents are offline. It will show as soon as the consumer has finished writing the message and clicked the send button.

It will strengthen the customer-website relationship since the agent will be possible to transmit an email to the customer with the answers to the questions asked in the message. In the end, the website's sales graph will show a steady climb.



List Of Chat History


The module keeps track of visitors who interacted with agents. The list of visitors for the MIS report and analysis is kept in this fashion by the module.

The visitor's name, email address, department, and agent are all included in the data. The visitor's name will be the same as the name entered during the chat. Agent name and department name will also show in the report.


chat history list of in opencart

Supports OpenCart 2.3.x and 3.x Versions


TMD used OCMOD and VQMOD to create OpenCart live chat module. It works perfectly on 2.3.x and 3.0.x versions of OpenCart.It is also tested up to the latest stable version.

It is used on the cloud version to give the best performance. Testing has been done using the unit test to give quality of work.

Your website files will remain the same and untouched after the installation of TMD OpenCart modules. The website will remain to function as it does. It is easy to use right? Yeah!



Support


If you have any kind of question or looking for support. Please create a ticket.

Write a review

Note: HTML is not translated!
    Bad           Good
Tags: Live Chat

Related Products

Ticket System Pro..
$29.99 $28.49
PDF Invoice PRO..
$29.99 $28.49
Auto Change / Switch..
$20.00 $19.00
Delivery Boy Managem..
$99.00 $94.05
Daily Deal..
$20.00 $19.00